If you are not satisfied with your order, Woodenhive will refund your money minus shipping cost if the item is returned undamaged and in original packaging within 30 days. Customized/personalized orders are non-refundable. We recommend you send your packages USPS insured for the full amount of the purchase. We are not responsible for lost or damaged return shipments. Customer satisfaction is our ultimate goal and we want you to be completely thrilled with your order.